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The introduction of PDM is an important strategic decision; it needs careful planning and realisation. Our Customer Service can help you cut production lead times and further improve the quality of your product. In our experience, thorough preparation and the painstaking analysis of requirements are essential. Let our consultants accompany you on the way to success.
Consulting
At your request, our team of consultants - experts in their field with year-long experience - can guide you through the planning and implementation phases. We always begin by discussing the capabilities of PDM/PLM and show you what is achievable in your enterprise.
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Conceptualisation
We can also support you in the conceptual phase of the project. Based on a requirement analysis we find the logical extension stage necessary and create a detailed concept book - with fixed price calculation, so that the project does not become a financial adventure.
We then work out a strategy for smooth implementation and check to see the steps necessary to optimise your process cycle.
Customisation and Extensions
HELiOS is adapted to match your logical and technical requirements. Special Parts List configuration or individual workflow, we make sure that our software is tailored to fit your specific wishes, improves user comfort and optimises your process cycle. If necessary we create a customer-specific solution and carry out the best possible introduction and integration in the existing system.
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After the roll out we assist you in the productive and optimisation phase. In addition to software development and direct sales we offer a comprehensive Service Package ranging from consulting, installation, maintenance, training courses and a hotline.
Hotline
After the introduction of a system, the competent support of our team is always there for customers. Whether per telephone, fax, email and internet our support is always available to you. If it is not possible to find an answer in this way our support team will try to find a solution for your problems as quickly as possible – if necessary at your location.
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